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November 12, 2006
exchange vs. refund
It really bothers me when a customer comes in, obviously wanting to do a return or exchange, I say "Oh do you have an exchange today?"
"Yes."
They set the shoes on the counter and just kind of stand there.
"Were you going to look for anything else today?"
"No. I just want my money back."
I really have to restrain myself so I don't say "Then you don't want an exchange you moron! You want a refund!"
Posted by shmecky at November 12, 2006 02:55 AM
Comments
grrrr you get em girl
Posted by: Kar El at November 21, 2006 09:45 PM